Restaurant Operations Executive - Ohs

Reporting to Restaurant Manager . The Restaurant Operations Executive supports the daily operations of Hua Ting Fine Dining Restaurant by delivering exceptional guest experiences in accordance with Forbes 5-Star and luxury hospitality service standards. The role ensures smooth restaurant operations, guest satisfaction, team coordination, and strong product knowledge while maintaining the highest standards of professionalism and service excellence. · Assist in the supervision and coordination of daily restaurant operations. · Ensure all team members are familiar with menu offerings, promotions, and service procedures. · Deliver personalized and attentive guest service aligned with luxury dining standards. · Build rapport with guests and anticipate guest needs to enhance the dining experience. · Recommend food and beverage pairings and upsell premium menu items professionally. · Handle guest feedback, complaints, and service recovery promptly and professionally. · Monitor restaurant cleanliness, table settings, and overall dining ambiance. · Support reservation management, seating arrangements, and VIP guest handling. · Assist Restaurant Manager in administrative duties, reports and stock coordination. · Ensure compliance with hygiene, safety, and company operational standards. · Support training and coaching of junior service staff when required. · Perform any other duties assigned by Restaurant Management.