Assistant Director (People Experience) - Navy

You will drive the Republic of Singapore Navy's (RSN) Quality Service (QS) and Service Delivery (SD) efforts, leading initiatives to harmonise and implement MINDEF/Singapore Armed Forces (SAF)-driven QS programmes while identifying and resolving service gaps to enhance the overall employee experience across the RSN. - Execute QS initiatives and address service delivery improvements surfaced through personnel feedback - Manage the RSN QS Workplan by overseeing service transformation initiatives - Review and optimise domain-specific processes, and develop Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) - Identify and surface service gaps across the full spectrum of HR services in the RSN - Lead the training and development of the RSN QS community to build capabilities that enhance service excellence and customer satisfaction - Define and track measures of success with adoption of data capabilities to monitor performance and user satisfaction - Represent the RSN on all QS and service delivery-related matters, engaging higher management to understand policy intent and translate it into actionable improvements Challenge(s) - Managing extensive stakeholder relationships across and beyond the RSN, requiring strong coordination and effective communication - Navigating a wide scope of service transformation efforts spanning human resources, logistics, and information technology, requiring a strong grasp of multiple domains - Education in Human Resource or Service Delivery is preferred - At least 6 years of experience in the HR discipline with demonstrated experience in driving the development and implementation of new processes and systems - Familiarity with HR systems and working knowledge of HR and Logistics policies and guidelines - Strong organisational acumen - Good communication and interpersonal skills - Ability to secure stakeholder buy-in and influence process change - Innovative and committed to drive service quality transformation and operational efficiency Only shortlisted candidates will be notified.