Supervisor

Oversee operations on a day-to-day basis within the spa (Facials, Nails, Hair, Massages, Spa) · Identify the needs and extend professional advice and solutions to customer · Lead Spa team to maximize treatment bookings and yield management · Must possess full spectrum of work experience as a spa front desk and as a spa therapist and to commence work immediately without training to plan and execute the daily operations of the spa · Assist with the planning and execution of business plan, capital and operating budgets. · Prepare monthly financial reports and forecasts. · Ensure completion and accuracy of staff commission, payments administration of Contractors and Vendors in a timely manner for submission to Finance and Payroll · Ensure high levels of customer satisfaction through excellent sales service · Perform supervision to ensure that all services offered at the Spa are carried out with utmost professionalism, effectiveness and courtesy. · Review Members’ feedback, market and industry news to introduce or improve services, programs that allows a successful operation that increases Member positive experiences and usage. · Manage the operations and retail department’s procurement process, allocation, supplies, inventories and purchasing. · Maintain a good after-sales relationship with the customer and see that their inquiries are managed promptly · Provide professional body analysis and recommend a suitable range of treatments to customer · Engage and establish relationships with the customer from the daily-assigned pool of leads · Able to have strong human resource network to identify, conduct interviews and recruit front desk receptions and therapists. · Assist the Director to setup new branches · Train the team to hit their monthly targets by upskilling them with the relevant sales techniques · Able to work on weekend and public holiday · Have working experiencies in Vietnam culture · Spa Operations preferably with knowledge on hair, nails and massage · Strong communication, interpersonal, and leadership skills, able to work well in a team · Spearhead Spa marketing strategies and executions