Operations Manager

As the Operations Manager for Molly Tea Singapore, you will be responsible for overseeing the performance, compliance, and growth of all Singapore-based outlets. Responsibilities: Oversee daily operations of assigned outlets, maintaining service consistency, drinks quality, and cleanliness. Monitor and analyse outlet performance, including sales, labour costs, food costs, and other controllable expenses to enhance profitability. Conduct regular audits, reviews, and visits to ensure compliance with standard operating procedures (SOPs), company policies, and regulatory requirements. Collaborate with Store Managers and HR in manpower planning, recruitment, training, and performance management. Support the implementation of new SOPs, systems, and operational changes, driving continuous improvement initiatives. Execute sales and marketing initiatives as directed, providing feedback on their effectiveness to management. Assist with the opening of new outlets, renovations, and other operational projects as needed. Address operational issues and customer feedback, escalating when necessary for resolution. Prepare and deliver regular operational reports and updates to the relevant management team. Provide hands-on support with service duties and adapt to flexible hours or shifts to meet business needs. Perform additional ad-hoc responsibilities as assigned. Requirements: Minimum of 3 - 5 years of Singapore’s F&B experience with at least 1-2 years in supervisory or assistant managerial role. Direct experience with high-volume bubble tea, specialty coffee, or fast-casual chains is highly advantageous. Proven ability to lead Store Managers and diverse teams effectively. Comprehensive understanding of food and beverage operations, including service standards and hygiene protocols. Strong knowledge of cost control measures related to labour, food, and other expenses. Proactive team player with a positive attitude and commitment to ongoing professional development. Hands-on approach, prepared to work alongside teams as required. Flexible and adaptable to varied working hours, including shifts and weekends. Good leadership, communication, and interpersonal skills with the capacity to perform well under pressure. Proven experience in managing multiple outlets and resolving operational challenges efficiently. Proficient in MS Office and skilled in preparing operational reports. Possession of a valid Food Safety Course Level 3 (formerly WSQ Conduct Food & Beverage Hygiene Audit) or equivalent certification is a strong advantage. We thank you for your interest and will contact shortlisted candidates for more detailed discussion.