Senior Customer Service Officer - Financial Services (3 Year Contract)

Job Summary We are looking for experienced senior complaint-handling officers to manage the feedback and complaints on financial institutions and practices in the financial industry submitted by consumers to the organization. Officers will be expected to engage consumers empathetically, effectively and efficiently, and work with internal and external stakeholders and regulated entities to address consumers’ concerns. Responsibilities Engage consumers on their complaints or feedback on financial institutions and practices in the financial industry, including responding to consumers via emails and calls Work with the organizations’ supervisory departments to craft clear and empathetic replies to consumers that address their concerns Liaise with financial institutions to ensure that they review and reply to consumers’ feedback, and submit timely updates to the organization Assist with case administration such as assigning cases and covering cases for officers who are away Participate in complaints-related projects as and when needed Requirements At least 5 years of experience handling complaints in public sector or financial services sector Good analytical skills and understanding of sound consumer engagement practices Good knowledge of or keen interest in learning about financial products and services Keen interest in public service Excellent interpersonal, written and verbal communications skills Self-motivated, resourceful and able to work independently If you are interested in this role and would like to discuss the opportunity further please click apply now or email Chew Kai-Xinn at kaixinnchew@morganmckinley.com for more information. Only shortlisted candidates will be responded to, therefore if you do not receive a reply within 14 days please accept this as notification that you have not been shortlisted. Morgan McKinley Talent Solutions Morgan McKinley Pte Ltd EA Licence No: 11C5502 EAP Registration No: R2196712 EAP Name: Chew Kai-Xinn