Customer Service Officer - Financial Services (3 Year Contract)

Job Summary We are looking for experienced complaint-handling officers to manage straightforward feedback and complaints on financial institutions and practices in the financial industry submitted by consumers to the organization. Officers will need to work with internal and external stakeholders to review the issues raised by consumers to facilitate prompt follow-up. Officers will also provide case administration support by reviewing and assigning new incoming cases in the case management system. Responsibilities Design, manage straightforward consumer complaints or feedback on financial institutions and practices in the financial industry, including drafting and sending simple responses to consumers Take on call duty by answering calls escalated by the call centre and advising the call centre staff on complaint handling process Liaise with financial institutions to ensure that they review and reply to consumers’ feedback, and submit timely updates Assist with case administration by reviewing cases received, preparing case summaries and assigning cases to complaint-handling team members Participate in complaints-related projects as and when needed Requirements At least 2 years of experience handling complaints in public sector or financial services sector Attention to detail and proficient with navigating case management systems preferred Good in Microsoft skills (Excel, Powerpoint, Word); experience with Microsoft Dynamics will be an advantage Able to multi-task and manage projects as well as daily complaints/admin work Good interpersonal, written and verbal communications skills Some knowledge of financial products and services will be an advantage If you are interested in this role and would like to discuss the opportunity further please click apply now or email Chew Kai-Xinn at kaixinnchew@morganmckinley.com for more information. Only shortlisted candidates will be responded to, therefore if you do not receive a reply within 14 days please accept this as not…