Fraud Investigation Specialist

Our client is a leading Multinational tech company specializing in travel, short and long term homestay experiences. Job Responsibilities Conduct investigations of suspicious claims and activities on the platform. Managing cases, determining validity and resolutions based on internal policies. Handling the designated inboxes through inbound and outbound tickets/emails, outbound calls and case work. Contacting providers and users to obtain additional documentation and verify information. Liaising with other departments to confirm fraudulent account activities. Working closely with stakeholders to align on case strategy. Compiling incident reports at the direction of leadership. Providing upward feedback, regarding the status of claims, communicating regularly with supervisors and managers. Escalating identified fraud rings and risk issues as they arise. Promoting awareness of fraud prevention across the Claims team and organization. Job Requirements: Bachelor’s degree or equivalent with 2-3 years of experience in assessing complex claims and dispute resolution, Insurance claims) conflict resolution, fraud or risk investigations, and/or crisis management. 2+ years of experience in customer service. Additional fraud insurance investigation or program management experience are a plus. Experience handling complex insurance claims, especially in the field of first party property or liability claims is a plus Be an advocate of high-quality standards, innovation, resolution conflict and customer experience excellence. Excellent time management, negotiation, conflict resolution skills and confidence in making decisions. Ability to work on your own initiative on multiple tasks. Critical thinking and problem-solving skills. Experience working with internal stakeholders and/or third-party providers to resolve complex disputes in a detailed, effective and timely manner. Language proficiency in English and a second regional language is a plus. Excellent interpersonal and commu…