[Insurance Call Centre] 1 Year Customer Retention Specialist

· Primarily handling outboundcalls to handle queries and issues for retention purposes · CBD Area/ Standard OfficeHours (Monday – Friday) · Salary up to $ 4,000 +Commission · Min 2 years of call centrecustomer service experience (Experience in Financial industry is a plus!) · 1 Year Contract (Highly renewable / convertible) Why Join Us? Every policy represents a promise of security to our customers. As a Customer Retention Specialist , you aren't just making phone calls—you are a financial lifeline. You will step in during critical moments to help policyholders understand their benefits, resolve payment hurdles, and protect the coverage they need. If you love human connection, thrive in a dynamic environment, and want a role where your empathy directly drives business success, we want to hear from you. The Impact You’ll Make · Save the Day (and the Policy): Engage directly with policyholders to understand their needs, resolve overdue premiums, and guide them through payment arrangements to prevent policy lapses. · Be the Expert Advisor: Educate customers on their policy benefits and coverage continuity, delivering empathetic service that turns a stressful situation into a positive experience. · Drive Excellence: Actively manage your case queue with sharp attention to detail, ensuring precise CRM documentation and timely follow-ups. · Crush Team Goals: Meet and exceed individual performance metrics (productivity, recovery, and service quality) while collaborating with the wider team to optimize operations. · Stay Compliant: Uphold the highest standards of data confidentiality and regulatory compliance in every customer interaction. What You’ll Bring to the Table · The Experience: 2–3 years of telemarketing or customer service experience within a fast-paced contact centreenvironment. Experience in the insurance sector is highly preferred. · The Credentials: Professionalcertifications in BCP, PGI, and HI are required. · The Communication: Exceptional verbal communication skills with the unique ability to listen deeply, show empathy, and articulate complex policy details clearly. Mandarin speaking skills are mandatory to manage the Chinese portfolios/ customers. · The Grit: High emotional resilience and composure when navigating challenging or sensitive customer conversations. · The Tech-Savviness: Comfort navigating multiple platforms simultaneously (CRM, telephony, and policy administration systems). · The Mindset: A problem-solver who enjoys working toward targets, values continuous coaching, and has a solid grasp of insurance products and billing/refund processes. Should you bekeen, please send your cv to celinelee@morganmckinley.com or reach out to me at+65 8869 8708. I regret toinform you that only shortlisted candidates will be notified. By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Morgan Mckinley Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.morganmckinley.com/sg/privacy-policy. You acknowledge that you haveread, understood, and agree with the Privacy Policy. Morgan McKinley Pte Ltd Celine Lee Wei Wei EA Licence No. 11C5502 Registration No. R1982802