Assistant Manager, Student Services

ABOUT THE ROLE The Assistant Student Service Manager leads the Student Service Department, overseeing student welfare, pastoral care, and administrative support for a mainly international student population. Reporting to the Vice President, this role combines hands-on casework with team leadership, and ensures the department meets EduTrust and SWDA requirements. KEYRESPONSIBILITIES DepartmentalLeadership · Oversee daily operations of the Student Service Department · Supervise and guide Student Service Officers/Executives, assigningcaseloads and reviewing their work · Set service standards and workflows for welfare, discipline, attendance,and student support · Update the Vice President on department performance andEduTrust/SWDA/ICA compliance · Represent the department in cross-functional meetings as needed Team Management& General Student Services · Lead and supervise the Student Services Team · Handle student admission, withdrawal, course completion, and attendance records · Cover the front desk and assist walk-in students with enquiries, feedback, and complaints · Respond to email and phone enquiries · Coordinate admin matters across departments · Support student events, orientation, and graduation as needed · Check in on student wellbeing · Act as the main contact point for students · Take on other duties as assigned InternationalStudent Support · Support Student's Pass applications and renewals, and related ICA matters · Track compliance with Student's Pass conditions and flag at-risk cases early Student Welfare& Pastoral Care · Support students with academic, personal, and social concerns; escalate complex cases to the Admissions team, Academic Department, or Vice President · Follow up on attendance issues in line with EduTrust/SWDA requirements · Support discipline processes, including case records and follow-up · Help organize student wellbeing activities