About this role
The Senior Service Manager acts as the primary point of contact for clients, managing the financial health, scope, and SLAs of maintenance contracts. They lead the Service Support Office and coordinate between technical teams, vendors, and stakeholders to ensure service excellence.
Candidates must have a degree in Computer Science or a related field and at least 5 years of IT project management experience. Proficiency in ITIL certifications and strong skills in negotiation, communication, and process improvement are required.
What they're looking for
IT Project ManagementService DeliveryCustomer ManagementFinancial ForecastingP&L ManagementSLA ManagementProcess ImprovementVendor Negotiation
Frequently asked questions
What does a Senior Service Manager at NCS do?
The Senior Service Manager acts as the primary point of contact for clients, managing the financial health, scope, and SLAs of maintenance contracts. They lead the Service Support Office and coordinate between technical teams, vendors, and stakeholders to ensure service excellence. Candidates must h…
What skills does this Senior Service Manager role need?
Key skills for this role include IT Project Management, Service Delivery, Customer Management, Financial Forecasting, P&L Management, SLA Management.
How much does a Senior Service Manager at NCS pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this Senior Service Manager role remote, hybrid, or on-site?
This role is on-site, based in Singapore.
How do I apply for this Senior Service Manager role?
You can apply directly on NCS's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.