Operations Engineer

Looking for an Operations Support Engineer( 6 pax) who will be part of the main development team to support L2 and L3 code-level changes to an internal product. The Operations Engineer in IT product management is responsible for ensuring the reliability, stability, and efficiency of our technical infrastructure. Responsibilities: Monitor and analyse the current state of various product runtime environments (production and non-production) to ensure optimal system performance, and develop a data-driven strategy for continuous improvement. Work with application teams, solution architects, security consultants, and other teams to implement improvement plans. Manage application and security incidents, conduct problem determination, work with various internal teams and vendors to resolve issues on a timely basis to meet SLA, provide reporting and escalation to higher management or the incident committee if necessary. Develop operational and process guides to ensure every aspect of operations is documented and complies with audit requirements. Manage day-to-day operational activities, analyse statistics, write status and progress reports, and present findings to stakeholders and higher management. Manage the operations team consisting of staff and vendors, ensuring support is available on a 24/7 basis. Technical Skills required Proven experience as an Operations Engineer or similar role in an IT setting. Implementing change management and incident management workflows, using ITSM tools e.g., Remedy, Zendesk, ServiceDesk, to automate workflows, is advantageous, Implement security and access control measures to control privileged access to the test and production environments. Implement full-stack monitoring (i.e., application and infrastructure) using Application Performance Management (APM) tools. Familiarity with cloud-native monitoring options (e.g., Cloudwatch, Stackdriver) and the OpenAPM stack is preferred. Identify and implement process automation to minimize down…