F&B Management Trainee / Floor Supervisor #Asian#5 Day #Monthly Store Incentives

Job Purpose Deliver exceptional front-of-house service to customers by ensuring a warm welcome, accurate order taking, and timely table service. Represent the restaurant’s brand through professionalism and attentiveness. Key Responsibilities Guest Experience & Service Excellence Welcome and seat guests professionally, ensuring efficient queue management and optimal table allocation during peak periods. Present menus confidently, introduce signature dishes and daily specials, and recommend suitable menu items to enhance the overall dining experience. Handle customer enquiries, feedback, and basic service recovery promptly, escalating complex matters to the Store-in-Charge where necessary. Build positive guest relationships and encourage customer engagement and online reviews. Floor Operations & Team Leadership Supervise daily floor operations to ensure smooth service flow and high service standards. Support the Store-in-Charge in coordinating manpower deployment and table assignments. Lead by example and provide guidance to service staff during operational hours. Coach and mentor new employees on service standards, SOPs, and product knowledge. Conduct pre-service briefings and ensure the team is well-informed of daily promotions, reservations, and operational updates. Restaurant Operations Assist in clearing and resetting tables promptly to maximise table turnover. Operate the POS system accurately for order taking, billing, and payment transactions. Ensure dining areas, service stations, pantry, and equipment remain clean, organised, and operationally ready. Support monthly stock counts and monitor inventory levels, reporting shortages or discrepancies to the supervisor. Operational Support & Business Performance Monitor service quality and identify opportunities to improve customer satisfaction and operational efficiency. Support promotional activities, festive events, and marketing initiatives at the restaurant level. Assist in achieving outlet sales targets through excellent customer service and product recommendations. Perform supervisory duties during assigned shifts in the absence of the Store-in-Charge. Compliance & Team Collaboration Ensure compliance with company SOPs, food safety, hygiene, workplace safety, and personal grooming standards. Report hazards, maintenance issues, customer incidents, or operational concerns promptly. Work closely with the kitchen and service teams to maintain seamless communication and efficient service delivery. Foster a positive team culture through professionalism, teamwork, and accountability. Job Requirements Minimum 2 year of customer-facing experience in F&B or retail preferred Basic command of English and/or Mandarin to liaise with team and guests Physically fit; able to stand long hours as host / hostess Good interpersonal skills, team spirit and service mindset Able to commit to shift, weekend, and public holiday duties Well-groomed, punctual, and able to multitask under pressure