Messaging & Collaboration Engineer – Sharepoint

Role Overview We are seeking a Messaging & Collaboration Engineer with strong expertise in SharePoint and SQL Server administration. This role is responsible for delivering secure, scalable, and reliable collaboration services across on-premises, hybrid, and Microsoft 365environments. Key Responsibilities SharePoint Administration: Manage and maintain SharePoint forms and site collections Perform patching, upgrades, and lifecycle management Define and enforce governance policies and best practices Support hybrid integration with Microsoft 365 services Troubleshoot issues across SharePoint architecture SQL Server Management: Administer SQL Server environments supporting SharePoint and other applications Monitor and optimize database performance and resource utilization Manage backup, restore, and disaster recovery strategies Implement High Availability (HA) and Disaster Recovery (DR)solutions (e.g., Always On, clustering) Perform capacity planning and database maintenance Automation & Scripting: Develop and maintain PowerShell scripts to automate routine tasks Improve operational efficiency through automation and tooling Generate reports for system health, usage, and compliance Security & Compliance: Implement and enforce least-privilege access models Ensure secure configurations aligned with enterprise policies Support audit readiness and compliance requirements Collaborate with security teams to mitigate risks Monitoring & Reliability: Implement proactive monitoring and alerting mechanisms Perform root cause analysis and incident resolution Participate in on-call support rotation Ensure high availability and system stability Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc. Identifies problems and errors before they impact a client’s service Leads and manages all initial client escalation for operational issues. May work on implementing and delivering disaster recovery functions and tests. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Microsoft 365 Certified: Enterprise Administrator Expert Microsoft Certified: Azure Database AdministratorAssociate Required Experience & Skills 6+ years of experience managing enterprise-level SharePoint and SQL Server environments Strong hands-on expertise in: SharePoint SE and online Microsoft SQL Exchange Server (SE) and Exchange Online Microsoft Teams Skype for Business Server Experience with hybrid environments and migration strategies Proficiency in PowerShell scripting and automation Strong troubleshooting and analytical skills