Executive, Digital Operations (Pre-Course/Post-Course)

This role supports end‑to‑end class operations by assisting with pre‑course preparation, post‑course administration, and stakeholder coordination to ensure a smooth learning experience for trainees and clients. Ensure timely preparation of classes (for Pre-Course Team) Coordinate preparation of course materials (including ordering of e-courseware, licenses, digital labs), refreshments ordering and attendance lists. Coordinate with on-site Operations team to ensure classes are ready to start Send confirmation/cancellation letters to trainees before commencement of classes Coordinate learner registration for corporate clients. Support coordination of trainee transfer of classes. Liaise with external assessment centres for booking of assessments. Record daily tasks completed for reporting. Ensure timely closure of classes (for Post-Course Team) Perform digital batching at end of each class. Support coordination of trainee transfer of classes. Submit attendances, assessment results, evaluation, and certificates into system. Submit details of classes as requested by funding agency during audits. Respond to corporate client requests for attendance or certificates. Support the processing of refunds. Record daily tasks completed for reporting. Manage Stakeholders Handle enquiries from public, corporate clients, trainers and trainees on logistics and administrative related matters. Maintain good customer service relationships at all times. Liaise with Corporate Sales Team on dates and attendance updates Requirements: Diploma holder or equivalent qualifications Good complaint resolution skills will be an advantage. Good knowledge of supported courses will be an advantage. Good knowledge of training administration systems will be an advantage Prior experience reading/analysing reports from Power BI or Tableau is an advantage Prior experience using Microsoft Power Platforms (Power Automate, Power Apps, SharePoint) is an advantage.