Guest Relations Executive

Company Overview NuVe Group is a collection of curated hotels that provide an iconic lifestyle hospitality for modern travelers, allowing guests to be a part of the local culture and community. Job Summary Responsible in satisfying hotel guests’ needs through attending to their enquiries and providing solutions and good customer service. Responsibilities Process guest check-ins and check-outs efficiently to ensure smooth arrivals and departures Enter and update all reservations accurately and promptly to maintain up-to-date booking records Respond to guest enquiries and complaints by providing clear information and effective solutions to enhance guest satisfaction Attend to customer needs proactively to ensure a positive and memorable guest experience Follow up on email enquiries promptly to maintain effective communication with guests Collaborate closely with Housekeeping and Maintenance teams to coordinate guest services and resolve issues quickly Complete assigned duties and responsibilities reliably to support hotel operations Preferred competencies and qualifications Possess Higher Secondary/Pre-U/A level/College education in Hospitality, Tourism, Hotel Management, or equivalent Entry-level specialization in Hotel Management, Tourism Services, or related fields is preferred