Technical Program Manager, Digital Platform Operations (1-Year Contract)

Our client is a leading global technology company operating one of the world's largest digital platforms. They are looking for an experienced Technical Program Manager to lead platform operations, streamline large-scale review workflows, drive operational excellence, and improve the reliability and efficiency of developer support processes through automation and AI-enabled solutions. This is a 1-year contract role. Responsibilities Lead end-to-end operational management of platform review workflows, including quality, policy, application reviews, and developer support processes. Define, monitor, and improve operational KPIs, SLAs, throughput, and quality metrics across review pipelines. Identify operational bottlenecks and implement process improvements, automation, and AI-driven solutions to improve scalability and reduce manual effort. Partner with cross-functional teams including Product, Engineering, Policy, Trust & Safety, and Quality to drive operational excellence. Develop and maintain operational playbooks, escalation procedures, and governance frameworks. Lead incident management, root cause analysis, and resolution of operational issues. Build dashboards and executive reporting to provide visibility into operational health and performance. Support planning and execution of cross-functional technical programs by managing milestones, timelines, risks, and dependencies. Requirements 10+ years of experience in Technical Program Management, Operations Program Management, or Platform Operations within a large-scale digital platform. Experience working in a platform-based business such as gaming, eCommerce marketplaces, food delivery, ride-hailing, app stores, digital marketplaces, or other large-scale consumer technology platforms will be good to have. Experience managing end-to-end operational workflows, with ownership of the entire process from intake and review through QA/QC, issue resolution, escalations, and continuous process improvement. Proven ability to oversee operational quality, define and monitor SLAs/KPIs, identify bottlenecks, and implement scalable improvements to increase efficiency and throughput. Strong cross-functional program management experience, partnering with Product, Engineering, Operations, Trust & Safety, Customer Support, and other business teams to drive execution. Experience leading incident management, root cause analysis, and implementing corrective and preventive actions. Strong analytical skills with experience using dashboards, operational metrics, and data to drive decisions and improve performance.