Service Desk Agent (At Least 1Yr Experience)

Location: Upper Changi Road Contract: 2 Years (renewable) Salary: Basic + $50 Communication Allowance Preferred: Singapore Citizen / Singapore PR Working Hours (Rotating Shifts) Shift 1: 8:00 AM – 5:00 PM + Alternate Saturday (8:30 AM – 1:00 PM) Shift 2: 8:00 AM – 6:00 PM (No Saturday) Shift 3: 12:00 PM – 10:00 PM (At least twice per month) Saturday: 5.5-day work week (Alternate Saturdays, at least twice per month) All shifts must be performed by individual on a rotational basis. Scope of services Provide 1st Level IT Technical Support to users over phone/On-site on technical issue or via remote assistance tool and emails Escalation, tracking, and resolution of all incident/service requests/ problems in a professional and timely Manner May be required to cover on-site IT support as and when necessary. (After Helpdesk training is completed) Any other administrations where required. Requirements: At least 1 year of experience in a service desk/On-site IT environment Willing to work on staggered shifts and on Saturdays. Relevant technical IT expertise and skills in the latest Windows 11 and MAC OS; Possess good communication (written and oral) skills in English language. Good telephony skills. Good problem solving and interpersonal skills, self-awareness, self-control, and motivated in customer handling. Demonstrate initiative, tactfulness, and willingness to serve Able to apply knowledge with other people, especially in a crisis situation, work in team environment. Able to express oneself clearly