About this role
The Customer Success Manager will drive customer value and ROI by defining KPIs, tracking progress, and overseeing pilot programs. They will leverage product expertise to translate capabilities into business value and act as an embedded client partner to optimize customer operations.
Candidates should have a Bachelor's degree, with an MBA preferred, and 7-10 years of experience in customer success or related fields. Strong product knowledge, technical aptitude, and exceptional communication skills are essential for this role.
What they're looking for
Customer SuccessManagement ConsultingValue EngineeringBusiness AnalysisTechnical AptitudeStakeholder ManagementRelationship BuildingData Interpretation
Frequently asked questions
What does a Sr. Director, Customer Success Operations at ORBCOMM do?
The Customer Success Manager will drive customer value and ROI by defining KPIs, tracking progress, and overseeing pilot programs. They will leverage product expertise to translate capabilities into business value and act as an embedded client partner to optimize customer operations. Candidates shou…
What skills does this Sr. Director, Customer Success Operations role need?
Key skills for this role include Customer Success, Management Consulting, Value Engineering, Business Analysis, Technical Aptitude, Stakeholder Management.
How much does a Sr. Director, Customer Success Operations at ORBCOMM pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this Sr. Director, Customer Success Operations role remote, hybrid, or on-site?
This role is hybrid, based in Singapore.
How do I apply for this Sr. Director, Customer Success Operations role?
You can apply directly on ORBCOMM's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.