About this role
Build and maintain executive-level relationships to drive the adoption of PagerDuty products and ensure customers achieve their business goals. Lead cross-functional post-sales teams to deliver business value, manage risks, and forecast renewals and expansions.
Requires at least 12 years of experience in a customer-facing B2B SaaS role with strong consulting and C-level influencing skills. Preferred expertise includes DevOps principles, IT enterprise architecture, and modern IT monitoring.
What they're looking for
Customer Success ManagementB2B SaaSExecutive Relationship ManagementConsultingROI ModelingDevOps PrinciplesIT Enterprise ArchitectureChange Management
Frequently asked questions
What does a Strategic Customer Success Manager at PagerDuty do?
Build and maintain executive-level relationships to drive the adoption of PagerDuty products and ensure customers achieve their business goals. Lead cross-functional post-sales teams to deliver business value, manage risks, and forecast renewals and expansions. Requires at least 12 years of experien…
What skills does this Strategic Customer Success Manager role need?
Key skills for this role include Customer Success Management, B2B SaaS, Executive Relationship Management, Consulting, ROI Modeling, DevOps Principles.
How much does a Strategic Customer Success Manager at PagerDuty pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this Strategic Customer Success Manager role remote, hybrid, or on-site?
This role is remote ok, based in Singapore.
How do I apply for this Strategic Customer Success Manager role?
You can apply directly on PagerDuty's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.