End-User IT Support Engineer (Level 1)

Work Summary Salary: $2800 - $3000 Work location: Kallang, Alexandra, Tuas Work mode: Onsite or remote Working hours: 9am to 6pm, Monday to Friday Work benefits: AWS, medical benefits, overtime pay, transport allowance, 14 days annual leave Provide frontline end-user support across devices, core productivity tools, and basic connectivity issues. Deliver fast resolution for common incidents/requests, execute onboarding/offboarding SOPs, and ensure clean ticket documentation and escalation. Key responsibilities Handle Level 1 remote helpdesk tickets: password resets, access issues, device setup, basic application issues, and user how-to requests. Support end-user devices (PCs, laptops, mobile devices, printers) including basic diagnostics and peripheral checks. • Perform basic operating system support (Windows and macOS) and standard software installation/configuration (e.g., Microsoft Office). Configure user-side email, printers, and shared drive access; troubleshoot common Outlook profile and mailbox issues where applicable. Perform basic network troubleshooting on the endpoint side: LAN/Wi-Fi connectivity checks, IP conflicts, and VPN connectivity support. Run antivirus scans and conduct basic malware response steps; escalate security concerns per procedure. Support video conferencing tools (Microsoft Teams, Zoom) and basic meeting room user experience issues. Perform basic firewall/router checks such as reboot and health verification (no advanced configuration) when instructed and approved. Maintain IT asset tagging, inventory logging, and update records for device handovers. Log incidents accurately, follow ticketing discipline, and escalate to Level 2 or vendors with complete troubleshooting notes and evidence. Hands-on experience with Microsoft Azure, Google Drive / Google Workspace, Active Directory, or similar cloud and user administration platforms is required. Additional requirements: Open to Singapore Citizens and Permanent Residents only. No work pass sponsorship available. Comfortable working in hybrid and client-facing environments. Able to start work immediately or within short notice. Additional security clearance may be required base on the job location assignment. How to Apply Interested candidates may send your resume to: Email to connect@people-connects.com Only shortlisted candidates will be notified. Please review the requirements carefully before applying to ensure a good fit for the role. People Connects Pte Ltd | EA Licence No. 25C3002 | Lim Liang (Jason) | CEI Reg. No.: R2157225