Endpoint Management Engineer (Intune / Sccm / Vdi)

Key Responsibilities End-User Computing & Device Management: Manage device lifecycle activities including provisioning, patching, upgrades, and decommissioning Administer endpoint management platforms such as Microsoft Intune and/or SCCM Troubleshot complex endpoint and workspace-related issues Workspace & Collaboration Technologies: Support Microsoft 365 services including Outlook, Teams, OneDrive, and SharePoint Assist with collaboration and productivity tool enhancements Support virtual desktop or remote access solutions (e.g. AVD, VDI) where applicable Security & Compliance: Implement and maintain endpoint security controls such as BitLocker, Defender, and compliance policies Support identity and access management using Entra ID (Azure AD), MFA, and Conditional Access Ensure workspace environments meet internal security, audit, and compliance requirements User Support & Operations: Provide Level 2 / Level 3 support for workspace-related incidents and service requests Perform root cause analysis and implement long-term solutions for recurring issues Collaborate with Service Desk and infrastructure teams to improve support efficiency Documentation & Continuous Improvement: Maintain technical documentation, SOPs, and operational runbooks Participate in technology refresh, pilot, and proof-of-concept (POC) activities Proactively identify opportunities (automation; AI etc.) to improve user experience, stability, and security Requirements Technical Skills: Strong experience with Windows 11 and Microsoft 365 Hands-on experience in Intune, and SCCM (Mandatory) Hands-on experience in Virtual environment (VDI/AVD) (Mandatory) Administration experience in JAMF Admin Console (E.g. Hands-on experience in configuring settings & troubleshooting in JAMF admin console and not just basic read access to check device status and etc) Working knowledge of Entra ID (Azure AD), Group Policy, and endpoint security controls Basic to intermediate PowerShell scripting skills Familiarity with ITIL-based support processes Experience: 3–5 years of experience in Workspace role Experience supporting enterprise or corporate IT environments Exposure to audit, compliance, or regulated environments is an advantage To apply,simply click the "Apply" button or send your updated profile to recruit@percept-solutions.com EA Licence No.:18S9405 / EA Reg. No.:R1330864 Percept Solutions is expanding and actively seeking talented individuals. We encourage applicants to follow Percept Solutions on LinkedIn at https://www.linkedin.com/company/percept-solutions/ to stay informed about new opportunities and events.