Personal Concierge, Private Assisted Living

Responsibilities: Ensure services are delivered efficiently and in an orderly manner, meeting the service needs of residents and visitors Coordinate internal and external resources to provide daily living services and personalised care services Be responsible for resident assessment management and development of service plans, including medical support, activities, and dining arrangements Regularly organise resident communication sessions and community activities to promote interaction and integration among residents Coordinate external service providers to offer value-added services to residents Handle resident complaints, feedback, and suggestions; follow up, provide responses, and implement corrective actions Implement individualised case management plans based on residents’ personal care plans Improve departmental service quality and operational efficiency Carry out any other tasks assigned by supervisors Requirements: Diploma in Hospitality Management, Healthcare Management or related fields. Additional certification in care giving or nursing will be an added advantage 2 years of relevant experience in customer service in serviced apartments, hotels or care institutions Neat and well-groomed with warm personality Patient and caring, and enjoy interacting with the elderly individuals Excellent communication and interpersonal skills Able to commit shift duties (including weekends and public holidays)