Processing Operations - Assistant Team Lead [Thomson]

PERSOL Outsourcing is partnering our Client, a leading name in the transportation statutory board. We are looking for dynamic talents to be a part of our team! If you have what it takes, click on to apply: Job Responsibilities Supervise daily processing operations and ensure smooth shift execution Oversee Processing Officers (POs), ensuring proper task allocation and adequate manpower coverage Ensure accurate encoding and processing of applications in compliance with SOPs Conduct spot checks and audits to maintain work quality and compliance standards Train and guide new hires on system usage, processes, and operational requirements Manage shift handover and takeover, ensuring proper accountability of controlled items Submit daily operational and reconciliation reports to Management Ensure adherence to Authority and site operational guidelines Perform any other duties as assigned Job Requirement Minimum GCE O Level qualification At least 2 years of supervisory experience Prior experience in operations, processing, or similar supervisory roles preferred Strong attention to detail and high level of accuracy Ability to manage shift-based operations and coordinate team deployment effectively Able to maintain confidentiality and handle sensitive information appropriately Basic understanding of systems, data processing, and reconciliation Strong leadership, communication, and interpersonal skills Working Hours / Location 4 days work, 2 days off (rotating basis) AM Shift: 9am to 6.30pm (1hr lunch break) PM Shift: 12.30pm to 10pm (1hr lunch break) Midview City (MRT – Thomson-East Coast Line) With attractive incentives payout! If you are interested, please submit your application here. We appreciate your application and will notify you if you are shortlisted for the role. By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Outsourcing Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persoloutsourcing.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy. EA License No: 90C3494 | EA Personnel No: R21100082 | EA Personnel Name: Mavis Goh En Qi