Outbound Call Centre Officer (Mon-Fri) / Up$3.3K

Salary: UP $3,300 per month Office Location: Central - Newton/Clarke Quay area (require field visit) Working Period: till end Dec (renewable based on business needs & performance) Responsibilities: Conduct outbound calls to respondents to administer surveys and collect accurate, complete, and timely data. Engage and encourage respondents to participate in surveys while maintaining a professional and courteous approach. Accurately record, compile, and update survey responses and related information in the system. Perform data verification and quality checks to ensure survey responses are complete, reliable, and aligned with project requirements. Build and maintain positive relationships with respondents throughout the survey period to enhance response rates and data quality. Follow established survey procedures, scripts, and compliance guidelines during all interactions. Meet individual and team Key Performance Indicators (KPIs), including productivity, response rates, and data quality targets. Provide regular updates and progress reports to supervisors on assigned projects. Support ad-hoc project tasks and fieldwork activities when required. Requirements: Strong phone and verbal communication skills along with active listening Experience with Key Performance Indicators (KPIs) preferred Willing and able to persuade respondents to participate in surveys Able to work in high pressure, stressful situations Selected candidates are required to complete the training course and passed the tests based on the given criteria Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOL job application platform - GO. By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set outin the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy. PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg No: R1770602 (Teng Min Yee)