Bank Call Centre #Esy

• Provide quality support for incoming enquiries via calls, email, live chat and walk-in (occasional) • This position and the role to start would be to assist customers via Calls • Support customer queries from other channels – In-person, Email, Live Chat etc. • Manage escalations, complaints and feedback received • Take ownership of client issues and follow through to resolution • Participate in process improvement sessions and support delivery of client experience initiatives • Make recommendations to improve or streamline current change practices to improve the customer experience, team productivity or operational efficiency • Other ad hoc and general duties, and projects • Meet the defined KPIs parameters consistently • Adhere to professional standards of behavior & conduct in dealing with customers & fellow staff Interested candidates, please email your resume to annasee@recruitexpress.com.sg Anna See Sing Yee CEI Reg R25157535 Recruit Express Pte Ltd EA License No: 99C4599 We regret that only shortlisted candidates will be contacted