1 Year Customer Service - Emails (Insurance) | East | Up To $3800 + Bonus #Nka

Location: Eunos Duration: 1 year contract Working Hours: Mon - Fri, 9 - 6 Salary: Up to $3800 Job Responsibilities: Attend to enquiries and requests from phone calls/live chats in a professional, efficient, accurate and prompt manner Resolve customers’ / financial representatives’ complaints and problems at first touchpoint resolution with good closure Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system Ensure effective and timely follow-up as promised to customers / financial representatives Assess appeals and put up recommendation to Managers/Head/HOD Perform additional or overtime duties during operational exigencies when required Assist with ad-hoc initiatives/projects when delegated by management Ally (Kubota Ayako) CEI Reg. No. R26161457 EA Lic: 99C4599 Recruit Express Pte Ltd