Call Centre Officer #Tnjhj

We are hiring call centre officers to be outsourced to our clients Responsibilities Provide quality support for customer enquiries via phone, email, live chat, and occasional walk-in interactions Handle inbound customer calls and assist with enquiries promptly and professionally Support customer queries across multiple service channels, including in-person, email, and live chat Manage customer escalations, complaints, and feedback to ensure timely resolution Take ownership of client issues and follow through to resolution Participate in process improvement initiatives and support customer experience enhancement projects Recommend improvements to processes that enhance customer experience, team productivity, or operational efficiency Support ad hoc assignments, projects, and general administrative duties as required Consistently achieve defined service and performance KPIs Maintain professional standards when interacting with customers and colleagues Having prior customer service experience is an added advantage Others : Location: Clarke Quay/Fort Canning MRT Working Hours: 8.30am - 5.30pm (Mon-Fri) with 1.5-hour lunch break Salary: up to $3800 F2F interview is required for this role Interested applicants, pls email updated resume to north3@recruitexpress.com.sg Joanna Chua The Outsourcing Team Recruit Express Pte Ltd EA Lic: 99C4599