Receptionist

Duties and Responsibilities: • Be on time for shift and maintain consistent, regular attendance record. • Accurately book, change and cancel appointments. • Acknowledge and greet everyone who enters and leaves the shop. • Ensure that the check-in, check-out and payment process is handled in accordance with company policy. • Provide callers and guests with detailed descriptions of treatments, packages, services, and hours of operation. • Answer the phone promptly and operate phone system accurately and efficiently. • Actively promote the treatments, services, sessions and retail, as well as programs, promotions and/or discounts available. • Develop professional and personalized relationship with regular guests. • Handle guests’ questions and concerns promptly, professionally and courteously. • Maintain complete confidentiality in all guest matters in accordance with company policy. • Provide accurate, appropriate and immediate responses toall requests by guests, ensuring complete guest satisfaction. • Maintain a clean, safe, fully stocked and well organized work area. • Ensure adequate stock of supplies and equipment; inform management when stock is low. • Must be able to work without constant direct supervision and remain at assigned post for extended periods of time. • Maintain a positive attitude and contribute toward a quality work environment. • Regularly attend, participate in and support training and staff meetings. • Assist in all areas of operation as requested by management. • Communicate to management any and all occurrences involving staff or guests in the shop that require attention. PositionRequirements: • Must be detail-oriented and have ability to multi-task. • Ability to be efficient and productive in a fast-paced environment. • Must have enthusiasm and possess excellent customer service skills. • Must possess basic math skills. • Enjoy working with people and possess a friendly and outgoing personality. • Excellent communication, listening and computer skills. • Must be a team player. • Must have weekend and public holidays availability. ExperienceRequirements: • Minimum of 1 year of experience as a Front Desk personnel or as Customer Service representative with proven sales OR • Minimum of 1 year of employment in hospitality or wellness industry