About this role
Design and manage end-to-end customer success programs and journey maps to improve retention and satisfaction. Drive customer engagement through thought leadership, training sessions, and data-driven analysis to increase product usage.
Requires a Bachelor's degree with legal qualification and at least 3 years of post-qualification experience, preferably in law firms. Must possess strong analytical skills and a deep understanding of the Southeast Asian legal market.
What they're looking for
Customer Journey MappingData AnalysisStakeholder ManagementCustomer EngagementTraining DevelopmentCRMMicrosoft ExcelMicrosoft PowerPoint
Frequently asked questions
What does a Customer Success Consultant at RELX do?
Design and manage end-to-end customer success programs and journey maps to improve retention and satisfaction. Drive customer engagement through thought leadership, training sessions, and data-driven analysis to increase product usage. Requires a Bachelor's degree with legal qualification and at lea…
What skills does this Customer Success Consultant role need?
Key skills for this role include Customer Journey Mapping, Data Analysis, Stakeholder Management, Customer Engagement, Training Development, CRM.
How much does a Customer Success Consultant at RELX pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this Customer Success Consultant role remote, hybrid, or on-site?
This role is on-site, based in Singapore.
How do I apply for this Customer Success Consultant role?
You can apply directly on RELX's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.