Assistant Vice President/Vice President, Attractions & Destination Experience Operations

Job Summary The Assistant Vice President/Vice President leads end-to-end destination operations to deliver world-class, safe, and efficient guest experiences across attractions, rides, aquatic operations, entry operations, central zone operations, and shared services. The AVP/VP sets strategy and standards for guest flow, safety, staffing, show readiness, incident response, and quality across parks and zones. The role also ensures frontline service delivery and Voice of Customer management. The AVP/VP is also accountable for operational KPIs such as safety, throughput, uptime, guest satisfaction and cost efficiency, while strengthening the brand through differentiated experiences and seamless arrivals. The role will also lead capital and refurbishment plans, ensuring regulatory compliance and continuous improvements in the quality of the facilities. Job Responsibilities Strategic Leadership & Governance: · Define and execute operations strategies that are aligned with brand, growth, safety, ESG, and financial targets. · Establish governance for operating procedures, standards, and audits across all operating areas. · Own the annual operating plan and longer-term plan for OPEX/CAPEX, prioritizing investments in throughput, safety, and guest value. Attractions/Rides Operations & Safety: · Oversee daily operations of all attractions and zones, ensuring quality, availability, and time-to-recover standards. · Drive throughput efficiency via dispatch optimization, queue management and queue strategies. · Ensure adherence to operator certification/recertification and emergency protocols. · Lead downtime root-cause reviews and drive corrective action plans. · Ensure lifeguard staffing, certification, vigilance standards and water quality compliance. · Oversee all aquatic rides, ensuring optimal load, rescue-readiness, and safety SOPs. · Ensure compliance with ride codes, standards, fire life safety, accessibility, and environmental requirements. · Oversee safety protocol…