Director/Senior Director, Rides & Aquatic Operations

The Director/Senior Director leads the strategic planning, operational excellence and safety management of rides and aquatic operations at Universal Studios Singapore and Adventure Cove Waterpark. The role ensures all rides and attractions operate at the highest standards of safety, reliability, regulatory compliance, guest satisfaction, and operational efficiency. Responsibilities: Operational Leadership: · Oversee daily operations of all rides, attractions, pools, water slides, wave pools, lazy rivers, and aquatic experiences. · Develop and implement operational strategies that improve guest experience, capacity, throughput, and efficiency. · Ensure attractions consistently meet safety, operational, and service standards. · Oversee opening, closing, seasonal, and special-event operational planning. · Establish operating procedures and continuously improve operational effectiveness. Rides Operations Management: · Ensure safe and efficient operation of rides and attractions. · Partner with technical services team to maximize ride availability and reliability. · Monitor operational readiness and attraction performance. · Review ride operating procedures and safety documentation. · Lead attraction commissioning and opening of new rides. Aquatic Operations Management: · Oversee lifeguard operations and aquatic safety programs. · Ensure compliance with aquatic safety standards and water quality requirements. · Oversee water rescue training and certification programs. Guest Experience: · Drive exceptional guest service standards throughout the operation. · Monitor guest satisfaction metrics and implement improvement initiatives. · Resolve escalated guest concerns and operational issues. · Develop crowd management and queue optimization strategies. · Enhance accessibility and inclusivity across attractions. Safety & Risk Management: · Instill a safety culture across all rides and aquatic facilities. · Ensure compliance with local regulations, industry standards, and co…