Retail Customer Support Executive

Job Responsibilities: Respond to customer enquiries promptly via phone, WhatsApp, and email . Handle enquiries received through Respond.io and ensure timely follow-up. Assist customers with product, delivery, and service-related questions. Prepare Delivery Orders, Invoices, Return note and Credit Note accurately. Arrange product deliveries, exchanges, or returns in coordination with the warehouse and delivery teams. Manage one-to-one product exchanges for any reported quality issues. Assist E-commerce/Showroom/ID Team with self-collection arrangements , ensuring smooth handover and proper documentation. Maintain proper filing and documentation for all transactions, deliveries, and customer communications. Track and report on daily customer transactions and walk-in data. Prepare daily chat analysis and transaction reports . Support retail team operations during events or sales campaigns. Be willing to work on weekends. Assist in serving walk-in customers during peak periods or when the showroom is busy to ensure a smooth customer experience. Job Requirements: Minimum O Level / Diploma qualification. Good communication skills (spoken and written). Organized, detail-oriented, and customer-focused with good communication and interpersonal skills to handle both end-consumers and inter-departments. Proficient in Microsoft Office (Excel, Word) and familiar with WhatsApp Business / chat management tools (e.g. Respond.io). Team player with a positive attitude and willingness to learn. Able to work independently and handle multiple tasks efficiently. Those with working experience with SAP (B1) will be an advantage.