Operations Executive

Job Overview The Operations Executive plays a key role in ensuring the smooth day-to-day operations of ROOTE. This is a hands-on, all-rounder position responsible for customer support, order fulfilment, operational coordination, inventory management, and administrative functions. As a fast-growing startup, we are looking for someone who is proactive, organised, adaptable, and willing to take ownership of tasks across different areas of the business. Key Responsibilities Customer Support Respond promptly and professionally to customer enquiries via WhatsApp, email, social media, TikTok Shop, Shopee, Lazada, website live chat, and other communication channels. Provide accurate product information and assist customers with their purchases. Resolve customer issues, order enquiries, and after-sales support while delivering an excellent customer experience. Escalate complex customer cases when necessary. Order Fulfilment & Operations Process daily customer orders accurately and efficiently. Pick, pack, and prepare orders for shipment. Coordinate with logistics partners to ensure timely deliveries. Handle exchanges, returns, and replacement requests. Ensure all orders meet ROOTE's quality standards before dispatch. Inventory Management Monitor inventory levels and maintain accurate stock records. Assist with stock receiving, stock counts, and inventory reconciliation. Report low stock levels and support inventory planning. Administrative & Operational Support Maintain organised records, documents, and operational files. Prepare reports, spreadsheets, and operational documentation. Coordinate internal meetings, appointments, and schedules when required. Support daily business operations and cross-functional projects. Liaise with suppliers, logistics partners, and external vendors. Business Support Assist during product launches, campaigns, livestreams, roadshows, and events. Support marketing and customer engagement initiatives when required. Recommend process improvements to increase operational efficiency. Take on additional responsibilities as the company grows. Requirements Strong organisational and multitasking skills. Excellent communication and interpersonal skills. Detail-oriented with good problem-solving abilities. Comfortable working in a fast-paced startup environment. Proficient in Microsoft Office and Google Workspace. Experience with Shopify, e-commerce platforms (Shopee, Lazada, TikTok Shop), or inventory systems is an advantage. Positive attitude, willingness to learn, and ability to work independently. Why Join ROOTE? Be part of a fast-growing Singapore hair care brand with exciting expansion plans. Gain exposure to multiple areas of the business, from operations and customer experience to e-commerce and fulfilment. Work in a collaborative, supportive, and entrepreneurial environment where your ideas and contributions matter. Enjoy opportunities for career growth and professional development as the company scales. Job Type Full-time Work Location On-site (Singapore)