Supervisor

Job Description: • Interacts positively and professionally with guests, colleagues and other departments as appropriate and required • Recommends and suggests specialties to guest, up sells whenever possible • Responsible for all ordering, inventory, stationary and stocks for daily use in outlet • Inspects table and glassware for cleanliness and damages • Inspects service stations for cleanliness, functioning of equipment and sufficient supplies • Presents bill upon request and processes payment • Train staff in the outlet as and when necessary • Ensure that service team adheres and comply to company’s policies and procedures • Ensure product knowledge is accurately delivered to staff • Handle customer complaints and feedback • Ensuring that the handover, closing and opening procedures are completed in each shift • Ensure the cleanliness of the outlet is maintained throughout • To maintain a sound knowledge of the menu and presentation standards for food and drinks • Carry out any other duties as per reporting manger and Food & Beverage Operations Manager Requirements • Interest in wine & service • Prior experience in Food & Beverage is required • Proactive and guest focused • Time and task management skills • Upselling skills • Attention to detail and able to lead a team • Able to settle any guest transaction via Food & Beverage Operational System (POS) • Ability to work flexible shifts and schedules as per manager’s request, including weekends, holidays and overtime.