Customer Service Officer

Roles and Responsibilities Job Purpose: We are looking for a responsible Customer Service Officer to coordinate all shipments and fulfill customers’ requirements. You will represent our company in a professional and ensure exceptionally high standard of service is being delivered to increase our customer satisfaction. Job Description: Responsible for coordinating all import and export shipments based on allocation Preparation of permit declaration (Pure CO, Permit with CO, Permit for Export/Import/Air) Ensure daily customers’ enquiries are attended to and not limited to order and delivery status Handling incoming calls with the intent of providing customer satisfaction Work in conjunction with sales representatives to provide pre-and / post-sales support Ensure timely and accurately client invoicing and billings to customers Purchase of insurance and arrange any insurance claim for customer Responsible to draft and issue quotation to potential and existing customer Any other ad-hoc duties task by manager Requirements: Minimum 2-years’ experience in Customer Service (Freight Forwarding Industry preferred) Ability to handle Cross Trade Shipment Friendly and Customer Service Driven A Team Player Good communication and customer service skills