Customer Service Executive (Call Centre)

About the Role We are looking for a customer-focused and composed Call Centre Executive to join a fast-paced contact centre team. You will be the first point of contact for customers reaching out via phone — handling enquiries, troubleshooting issues, and delivering timely, accurate solutions with a professional and friendly approach. What You Will Do Handle inbound customer calls professionally, efficiently, and with a solutions-first mindset Listen actively to understand customer needs and provide accurate, helpful responses Resolve customer enquiries and issues at first point of contact wherever possible, escalating complex cases appropriately Update and maintain customer records accurately in the CRM system after each interaction Reference internal knowledge bases and standard operating procedures to ensure consistent and correct responses Meet individual performance targets including call handling time, quality scores, and customer satisfaction ratings Collaborate with team members and supervisors to flag recurring issues and contribute to service improvements What We Are Looking For Minimum GCE O-Level, Diploma, or equivalent in any discipline. Singaporeans Only By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy). This authorizes us to: Contact you about potential opportunities. Delete personal data as it is not required at this application stage. All applications will be processedwith strict confidence. Only shortlisted candidates will be contacted. Ho Kah Yeow | R1879233 ScienTec Consulting Pte Ltd |11C5781