Hotel Receptionist [Central]

Location: Orchard Working Hours: 5 days work week, shift rotation required Be the First Smile Guests See Our client is a leading global hospitality company. They are looking for a passionate and service-oriented Front Desk Agent to join our hospitality team. As the face of the hotel, you will play a vital role in creating memorable guest experiences by delivering warm welcomes, seamless check-ins, and exceptional service throughout every guest's stay. Key Responsibilities Guest Services & Hospitality Welcome guests with professionalism, warmth, and genuine hospitality. Manage check-in and check-out processes efficiently and accurately. Assist guests with enquiries, requests, and special arrangements. Deliver personalised service to ensure a memorable and enjoyable guest experience. Handle guest feedback and concerns promptly, ensuring effective resolution. Front Office Operations Verify reservations, room assignments, billing details, and payment methods. Process payments and maintain accurate guest accounts and records. Manage guest correspondence via phone, email, and other communication channels. Coordinate luggage handling, deliveries, mail, and guest requests. Ensure all front office procedures and daily operational tasks are completed accurately. Guest Engagement & Revenue Support Promote hotel facilities, services, and loyalty programmes. Identify opportunities to upsell room categories and hotel offerings. Provide recommendations on local attractions, dining options, and nearby amenities. Support initiatives that enhance guest satisfaction and maximise revenue opportunities. Teamwork & Coordination Work closely with Housekeeping, Engineering, F&B, and other departments to ensure seamless guest experiences. Participate in shift briefings, training sessions, and team meetings. Maintain accurate information within the property management system. Support colleagues and contribute to a positive team environment. Compliance & Safety Adhere to hotel policies, pr…