Hotel Chief Concierge [Central]

Location: Orchard Working Hours: 5 days work week, shift required Salary: Up to $2900 + aws + flexi benefit + staff meals Our client is a leading international hospitality company. They are seeking an experienced and service-driven Chief Concierge to oversee the daily operations of their Concierge team. This role is responsible for ensuring seamless guest assistance services, maintaining operational excellence, and leading a team dedicated to delivering personalised and memorable hospitality experiences. Key Responsibilities Concierge Operations & Guest Services Manage the day-to-day operations of the Concierge department, ensuring smooth and efficient service delivery. Oversee guest requests relating to transportation, luggage handling, restaurant reservations, local recommendations, and special arrangements. Ensure all Concierge services are delivered in accordance with hotel standards and guest expectations. Maintain a strong presence within the lobby to engage with guests and support operational needs. Ensure VIPs, repeat guests, and long-stay guests receive personalised attention and service. Guest Experience & Service Excellence Anticipate guest needs and provide tailored recommendations on dining, attractions, entertainment, and local experiences. Handle guest feedback, concerns, and special requests professionally and effectively. Ensure seamless coordination of airport transfers, transportation bookings, and other guest arrangements. Maintain comprehensive knowledge of local attractions, events, and hospitality offerings to enhance the guest experience. Team Leadership & Development Lead, coach, and develop the Concierge team to consistently deliver outstanding service. Conduct daily briefings, provide operational guidance, and ensure effective communication within the department. Manage team scheduling and manpower allocation to meet business demands. Monitor team performance and provide ongoing coaching and support. Uphold professional grooming, presen…