Design Lead

CONTRACT / PERMANENTJOBS! DESIGN LEAD SINGAPOREANS/PRs ONLY (S$8,500.00) Contractual Period 01st October 2026 to 30th September 2028 LOCATION Singapore ABOUT THE ROLE Join our client's exciting Digital Transformationjourney as they embrace a modern, product-centric approach to delivering impactful digital services for citizens, businesses, volunteers, and officers. As a founding member of the first multi disciplinary product team, you will play a key role in shaping the organisation's design culture, driving innovation,and creating user-centred digital solutions. This is a unique opportunity for ahands-on design leader who thrives on building from the ground up and influencing meaningful organisational change. As the Design Lead, you will establish and scale human-centred design as a core capability within the organisation. You will ensure that product teams focus on solving the right problems before developing solutions, delivering digital products that provide intuitive, accessible, and meaningful user experiences. At a strategic level, you will help embed user-centred design and product discovery practices across the organisation. On a day-to-day basis, you will collaborate closely with users, business stakeholders, Product Managers, and Engineers to understand business challenges, validate assumptions, and deliver high-impact digital solutions that support organisational objectives. JOB DESCRIPTION 1. Founding Design Leadership Serve as the founding design leader within organisation’s first product team. Partner closely with the Product Lead and Engineering Lead to establish the team's operating model, ways of working and delivery practices. Help define how design contributes to discovery, prioritisation, delivery and product decision-making. Create reusable design practices,frameworks and standards that future organisation product teams can adopt. Play a key role in shaping Organisation long-term product and design capability. 2. Design Vision and Product Strategy Define and communicate a clear design vision aligned with user needs, product strategy and organisational outcomes. Influence product direction bybringing deep customer understanding into strategic decisions. Ensure user needs, operational realities and business goals are represented through out product planning and prioritisation. Help shape product strategy throughresearch, synthesis and evidence-based recommendations. Work closely with Product and Engineering counterparts to ensure design, technology and business goals are aligned. 3. User Research and Discovery Lead discovery activities to deeply understand user behaviours, motivations, pain points and unmet needs. Personally plan and conduct interviews, contextual inquiries, usability studies, field observations and co-creation workshops. Develop and execute both qualitative and quantitative research approaches. Synthesise findings into action able insights, opportunity areas and product recommendations. Validate assumptions and ensure solutions are grounded in evidence before significant investments are made. Lead end-to-end product discovery activities, establish user-centred discovery practices, and foster astrong product discovery culture to support the successful delivery of digital products. 4. Service Design and Systems Thinking Apply service design and systems-thinking methodologies to understand complex ecosystems, user journeys and operational processes. Map relationships between citizens,businesses, volunteers, officers, systems, vendors and policies. Identify opportunities to redesign services and improve end-to-end user experiences. Connect seemingly unrelated touch points into coherent service experiences. Help the organisation move beyond digitising processes toward reimagining how services are delivered. 5. Product,UX and Interaction Design Translate complex business, policy and operational requirements into intuitive experiences and workflows. Create service blueprints, journeymaps, wireframes, prototypes and high-fidelity designs. Design both customer-facing and operational experiences within a unified framework. Work closely with engineers to ensure design intent is successfully delivered. Continuously test and iterate solutions based on user feedback and product insights. DesignQuality and Standards Establish high standards of design quality, usability, accessibility and inclusivity. Contribute to design systems, reusable patterns and service standards that can scale across …