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Senior Executive / Assistant Manager Service Culture & Quality

Singapore Airlines Ltd

SingaporeFull-timeOn-site

Posted 23 Jul 2026

About this role

Define and govern airport and lounge service standards by mapping customer flows and creating behavioral guidelines. Drive service improvement initiatives and oversee uniform and grooming standards to ensure brand consistency. Requires a degree in any discipline and experience in customer servicing or airport operations. Candidates should possess strong communication skills, attention to detail, and an interest in people development.

What they're looking for

Service Standard DevelopmentCustomer Service Flow MappingStakeholder ManagementGovernanceUniform and Grooming StandardsBenchmarkingInterpersonal CommunicationPeople Development

Frequently asked questions

What does a Senior Executive / Assistant Manager Service Culture & Quality at Singapore Airlines Ltd do?

Define and govern airport and lounge service standards by mapping customer flows and creating behavioral guidelines. Drive service improvement initiatives and oversee uniform and grooming standards to ensure brand consistency. Requires a degree in any discipline and experience in customer servicing …

What skills does this Senior Executive / Assistant Manager Service Culture & Quality role need?

Key skills for this role include Service Standard Development, Customer Service Flow Mapping, Stakeholder Management, Governance, Uniform and Grooming Standards, Benchmarking.

How much does a Senior Executive / Assistant Manager Service Culture & Quality at Singapore Airlines Ltd pay?

The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.

Is this Senior Executive / Assistant Manager Service Culture & Quality role remote, hybrid, or on-site?

This role is on-site, based in Singapore.

How do I apply for this Senior Executive / Assistant Manager Service Culture & Quality role?

You can apply directly on Singapore Airlines Ltd's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.