Lead Veterinarian

Mars Veterinary Health (MVH) is a global leading provider of high-quality, advanced veterinary care for companion animals. Our business offers a wide range of high-quality medical services covering preventive and basic health care as well as advanced diagnostics, internal medicine, intensive care, surgery and orthopaedics. MVH also provides rehabilitation, physiotherapy, dietary advice and offers selected pet food, pharmaceutical and care products. The Role The Lead Veterinarian manages the clinic/s and ensure the highest quality of veterinary care, exceptional client service, associate engagement and maximum productivity of the veterinary medical team. This position advocates for pets and their quality of life; builds a long term bonding relationship with clients; contributes to the development and maintenance of the human-pet bond; educates clients and hospital associates on all aspects of pet health. The Lead Veterinarian partners with the Practice Manager (if applicable) to operate an effective and productive veterinary medical team, ensure a safe and engaging clinic environment, and improve both the medical quality and business performance of the clinic/s. The ratio of time spent on leadership duties and practicing veterinarian responsibilities will vary depending on the clinic/s situation; the Lead Veterinarian must use good judgment in prioritizing their duties on any given day, ensuring clinic/s productivity. On average, the ratio is expected to be about 20%-30% leadership duties and 70%-80% veterinarian duties. Leadership Responsibilities (approximately 20-30% of time): Partner with the Practice Manager (if applicable) to manage the clinic/s as role models and champions of the brand to provide consistent high quality care and exceptional service to the most pets and clients and to maximize efficiency, productivity and profitability. Train the team on guidelines and practices and supervise associates to ensure compliance. Oversee and train associates on professional, efficient and exceptional client service (lead by example), to include client education about preventive care, pet health needs, clinic/s services, marketing campaigns, and other related information; effectively resolve client issues. Follow all protocols and practices and be responsible for ensuring that associates achieve practice priorities while building our culture and brand. Identify potential “bottlenecks” and formulate solutions to remove barriers in medical operations that would impede the doctors from providing world class care. Partner with the Director Veterinary Quality, Field Director, and Practice Manager (if applicable) to interview, select, train, develop, coach, mentor and, if necessary, discipline and terminate clinic associates. Direct, lead and mentor Veterinarians to realize their full professional potential and deliver outstanding, high quality medical care, client service and business results. Work with the Director Veterinary Quality to establish development plans (PDPs) for Veterinarians, and focus teams to deliver the practice priorities and exceed goals while building our culture and brand. Effectively create and maintain veterinarians’ schedules and work with Practice Manager to schedule associates to meet client needs according to guidelines, while proactively planning time off and CE scheduling. Provide effective communication between associates, clients, field leadership and regional support team. Act as communications liaison, including holding routine clinic team meetings, sharing business information and messaging to all clinic associates, ensuring they remain informed, engaged and have opportunities to provide feedback. Provide inspirational leadership to the team by creating a positive professional relationship with the Practice Manager, clients, field leadership and regional support team. Create a collaborative environment and develop an efficient, productive clinic team that provides the highest quality care and service to the most pets and clients. Develop annual planning, budgeting and clinic productivity levels for the clinic in partnership with the Practice Manager (if applicable), Field Director and Director Veterinary Quality. Partner with area Field Director and Director Veterinary Quality to execute market objectives, goals, strategies and measurements (OGSMs). Participate in market level teams, discussions, and initiatives. Partner with the Practice Manager to deliver outstanding financial result…