About this role
Provide first-level technical support to internal and external end-users via phone and email to resolve network-related incidents. Coordinate with higher-level support teams and document all issues in the ticketing system to improve operational processes.
Requires a Diploma or Degree in Information Technology, Computer Engineering, or a related field, with new graduates welcome. Candidates should have basic knowledge of computer networking and telecommunications technologies and be willing to work 24/7 shifts.
What they're looking for
Customer ServiceTechnical TroubleshootingComputer NetworkingIncident ManagementTelecommunications4G/5G/LTEVoLTERemote Assistance
Frequently asked questions
What does a Associate Engineer, Service Desk (Networks) at Singtel Group do?
Provide first-level technical support to internal and external end-users via phone and email to resolve network-related incidents. Coordinate with higher-level support teams and document all issues in the ticketing system to improve operational processes. Requires a Diploma or Degree in Information …
What skills does this Associate Engineer, Service Desk (Networks) role need?
Key skills for this role include Customer Service, Technical Troubleshooting, Computer Networking, Incident Management, Telecommunications, 4G/5G/LTE.
How much does a Associate Engineer, Service Desk (Networks) at Singtel Group pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this Associate Engineer, Service Desk (Networks) role remote, hybrid, or on-site?
This role is on-site, based in Singapore.
How do I apply for this Associate Engineer, Service Desk (Networks) role?
You can apply directly on Singtel Group's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.