Executive / Senior Executive, Service Transformation

Lead group-wide service excellence initiatives and apply Kaizen methodologies to enhance customer experience and streamline processes. Manage end-to-end service recovery, monitor performance metrics, and develop training programs and SOPs to uplift service standards. Requires a degree and at least 2 years of experience in service-related roles, preferably within the mobility or automotive industry. Candidates must be proficient in data interpretation, professional communication, and the use of technology to drive service improvements.