Engineer, Service Delivery

Engineer, Service Delivery Operations Job Brief About us SPTel is a Business Class Digital Services provider that promises: Fully digitalised processes, enabling on demand provisioning of services such as Bandwidth and cyber security Business Grade connectivity standards that include True network diversity for improved reliability with unique fibre pathways and facilities that are physically separate from incumbent telcos Innovative services such as IoT-a-a-S and Edge Cloud computing We are well recognised in the industry clinching numerous awards for our cutting-edge telco services and have doubled our customer base annually in the last 3 years. We were also featured in the CNA documentary “ Home-Grown with a Digital Edge ”. These accolades and achievements are the result of us meticulously grooming a team of talents and specialists to be part of our exciting journey and we are looking to grow our team. If you are a skilled and driven individual, do join us as co-creators of the future of SPTel. The purpose of the role is to deliver SPTel services to its customers, with responsibility for the successful delivery of SPTel services within Ready for Service (RFS)date. This will include planning, monitoring, and managing the progress of delivery status until the service is successfully delivered and handover to customers. Responsibilities Plan and facilitate resources (internally and externally) to meet the Ready for Service (RFS) date for each order Managing the delivery status and timely delivery of customer service Create detailed project organizational structure and responsibility matrix Forecast resource requirements for all aspects of the service delivery and assign appropriate tasks and responsibilities to the parties involved Liaise/Update customer on service delivery implementation status Raise ordering form/work orders to suppliers/contractors, including submission of documents to clear building access Participate in site survey where required Compile reports for management review Any other ad-hoc duties as assigned by superior from time to time Requirements Degree or Diploma in Telecommunication, Computer Engineering, or IT related field 3 years of working experience in a telco or passive and active infrastructure environment is preferred. Fresh graduates are welcomed to apply. Passionate to work with multiple parties, including customers, contractors, and other service providers to ensure service is delivered according to committed datelines Strong technical knowledge of passive/active infrastructure and Data Centre operation Good understanding of Networking knowledge, e.g. WAN/LAN, TCP/IP etc Familiar with site deployment of in-building telco’s facilities and assets Ability to work independently and collaboratively with contractors, colleagues, and Data Centre Independent, self-driven, highly customer focused and able to work under high-pressure environment especially during emergency restoration of telecommunications services Good communication skills, keen to learn and a team player Possession of Project Management Professional (PMP) or Prince2 certification, and Qualified Class 3 Driving License is preferred Apply Now