Senior Relationship Manager, International Clients

Job Summary The purpose of the role is to • Maximize new business/acquisition/referral opportunities and deepening existing customer relationships to the specified service standards for the Priority Clients segment Key Responsibilities Implementation and oversight of the below individual responsibilities: • To conduct a professional, consultative financial analysis and profiling session with customers to meet their financial needs/objectives. • To foster and deepen customer relationships by providing regular market information updates and trend analysis on local and international financial products. • In consultation with the PB team manager/ branch manager/ PTL, draw up monthly plans for achieving/exceeding sales targets to meet new business and customer acquisition goals • To participate in marketing and promotional activities for customer acquisition. • To source and call on individual prospects • To provide quality, efficient after-sales services • To manage anti-attrition and retention of clients • To organise and conduct sales presentations to groups, clubs, associations, companies and other organisations. • To solicit referrals from other parts of SCB eg. RMs from C&I, staff, etc. • To comply with all applicable money laundering prevention procedures and in particular, report any suspicious activity to the Transaction Monitoring Unit. • To ensure compliance with all regulations and controls as set by the Bank and external regulatory authorities. • Key Measurables • Agreed individual sales target • Agreed service standards to customers • Operation control and sales compliance Regulatory and Business Conduct • Display exemplary conduct and live by the Group’s Values and Code of Conduct. • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. • Requires RNF to function role. Key stakeholders • International clients Other Responsibilities • Embed Here for good and Group’s brand and values in Singapore / International Clients / Msia Cluster. Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats); Our Ideal Candidate • 5+ years of experience in client acquisition, relationship management and retail banking. • Excellent communication, interpersonal and relationship building skills. • Self-starters and team players who enjoy working in an international environment. • Experience in client networking. Role Specific Technical Competencies • Account Management (of HNW Individuals) Experience • Experience in managing Malaysia markets • Good understanding and command of Malay as the incumbent will be supporting Malaysia markets • Technical knowledge and expertise in consumer banking products (i.e. Treasury, Equities, Funds, Insurance, etc.). About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: • Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do • Never settle , continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well • Are better together , we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter , we offer a competitive salary and benefits to support your mental…