Quality Assurance Specialist

Job Summary • We are looking for a Digital Banking Product Manager to lead the digital capabilities deliveries from the business side on our Digital Platforms (primarily on Online Banking, Mobile Banking, Pre-Login Website and Online Real-time Onboarding platform). • Having keen eye for detail and a good understanding of UX and customer journeys is a big plus. • Project management skills are also desirable as the selected candidate will be managing multiple streams of digital product deliveries. • The candidate will ensure that our digital experiences across digital touch points work as intended. • This is 12 months Fixed Term Contract. Key Responsibilities • Develop and execute test plans to ensure that all objectives are met. • Identification of current test script deficiencies and candidates for additional scripted coverage. • Implement and monitor test scripts to assess functionality, reliability, performance, and quality of the service or product. • Identify and remedy defects within the production process. • Recommend, implement, and monitor preventative and corrective actions to ensure that quality assurance standards are achieved. • Review, analyze digital journeys and support in User Acceptance Testing • Ensure that user expectations are met during the testing process. • Collaborate with various POs to review/develop the right product features • Communicate with internal business and tech stakeholders • Gain in-depth understanding of business processes to articulate use-cases/user-stories for identified features/ capabilities for the identified platforms. • Provide support in efforts to increase adoption rates, through user engagement and acquiring feedback • Good understanding of Agile principles and familiarity in different development & testing methodologies • Maintain regular connect and engagement with key stakeholders periodically to refine platform • Document all testing according to required standards. • Work with cross-functional teams to ensure quality throughout the software development lifecycle. Regulatory & Business Conduct • Display exemplary conduct and live by the Group’s Values and Code of Conduct. • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Our Ideal Candidate • 4+ years of experience in Quality Assurance, UAT, and digital banking platforms, with the ability to validate and enhance customer journeys across online and mobile banking channels. • Holds a BSc/BA (or higher) in Computer Science, Engineering, Mathematics, or a related field, with certifications such as Certified Scrum Product Owner CSPO®. • Strong understanding of Agile methodologies, UX principles, digital product delivery, and stakeholder management is essential. • Possess excellent analytical, problem-solving, communication, and organizational skills, with a keen eye for detail and a passion for delivering high-quality digital experiences. • This opportunity is offered as a 12-months Fixed Term Contract. Role Specific and Technical Competencies • Project Management • UX Knowledge • Communication and Presentation Skills • Understanding of Mobile App business and tech • Attention to detail • Analytical mind and problem-solving aptitude • Strong organizational skills About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: • Do the right thing and are assertive, challenge one another, an…