Relationship Manager, International Clients

Job Summary Maximize new business/acquisition/referral opportunities and deepening existing customer relationships to the specified service standards for the Priority Clients segment Key Responsibilities • Implementation and oversight of the below individual responsibilities: • To conduct a professional, consultative financial analysis and profiling session with customers to meet their financial needs/objectives. • To foster and deepen customer relationships by providing regular market information updates and trend analysis on local and international financial products. • In consultation with the PB team manager/ branch manager/ PTL, draw up monthly plans for achieving/exceeding sales targets to meet new business and customer acquisition goals. • To participate in marketing and promotional activities for customer acquisition. • To source and call on individual prospects • To provide quality, efficient after-sales services • To manage anti-attrition and retention of clients • To organise and conduct sales presentations to groups, clubs, associations, companies and other organisations. • To solicit referrals from other parts of SCB eg. RMs from C&I, staff, etc. • To comply with all applicable money laundering prevention procedures and in particular, report any suspicious activity to the Transaction Monitoring Unit. • To ensure compliance with all regulations and controls as set by the Bank and external regulatory authorities. Key Measurables • Agreed individual sales target. • Agreed service standards to customers. • Operation control and sales compliance Strategy • Awareness and understanding of the Group’s business strategy and model appropriate to the role Business • Awareness and understanding of the wider business, economic and NRI markets Processes • Responsible for executing RM duties including driving revenue and onboarding new clients. People & Talent • Lead through example and build appropriate culture and values. Risk Management • To execute the trade as per Bank’s laid down policies and processes, and render banking services as per Bank’s guidelines Governance • Awareness and adherence of the RNF regulatory framework Key stakeholders • Clients, internal and external stakeholders Other Responsibilities • Embed Here for good and Group’s brand and values in SCB SINGAPORE {WRB AFFLUENT MANAGED]]; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats); Regulatory & Business Conduct • Display exemplary conduct and live by the Group’s Values and Code of Conduct • Take personal responsibility for embedding the highest standards of ethnics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws. Regulations, guidelines and the Group Code of Conduct • Lead to achieve the outcomes set out in the Bank’s Conduct Principles • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. • Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) Our Ideal Candidate • Understands the core concepts, principles, processes or procedures of Wealth Management and Banking • 3+ years of relevant experience as Sales and Relationship Manager Role Specific Technical Competencies • Client Acquisition Experience • Account Management (of HNW Individuals) Experience • Experience in managing UAE markets • Excellent Communication Skills to manage UAE clients • Technical knowledge and expertise in consumer banking products (i.e. Treasury, Equities, Funds, Insurance, etc) About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work wit…