About this role
The Lead, IT Services Management will oversee ITSM operations, ensuring production stability and effective use of ServiceNow tools. They will also champion SRE methodologies and drive continual service improvement within the ITSM framework.
Candidates should have a tertiary education in computer science or engineering and at least 8 years of experience in IT Service Management. Familiarity with ITIL V4 and strong analytical and problem-solving skills are essential.
What they're looking for
ITSM OperationsServiceNowIncident ManagementProblem ManagementChange ManagementKnowledge ManagementITIL FrameworkSRE Methodologies
Frequently asked questions
What does a Lead, IT Services Management (Based in Petaling Jaya) at StarHub Ltd do?
The Lead, IT Services Management will oversee ITSM operations, ensuring production stability and effective use of ServiceNow tools. They will also champion SRE methodologies and drive continual service improvement within the ITSM framework. Candidates should have a tertiary education in computer sci…
What skills does this Lead, IT Services Management (Based in Petaling Jaya) role need?
Key skills for this role include ITSM Operations, ServiceNow, Incident Management, Problem Management, Change Management, Knowledge Management.
How much does a Lead, IT Services Management (Based in Petaling Jaya) at StarHub Ltd pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this Lead, IT Services Management (Based in Petaling Jaya) role remote, hybrid, or on-site?
This role is on-site, based in Petaling Jaya.
How do I apply for this Lead, IT Services Management (Based in Petaling Jaya) role?
You can apply directly on StarHub Ltd's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.