Customer Service Executive (S$2800-S$3500) 5 Days Work Week

Responsibilities: Handle and resolve all customer queries received via phone, email, social media platform, live chats, walk-in effectively and promptly. Proactively escalate query trends, potential issues and recurring service failures to team lead/ manager and ensure that appropriate corrective action is implemented to avoid future problems. All customer service request and any follow-up interaction is logged into CRM accurately and timely. Maintenance and updating of the data for CRM - Serial Number databases, model codes, and system updates during new product launches Assist in processing and invoicing Local and Export spare part orders. Preparation and generation of weekly customer service report, weekly and monthly report to BU and HOD. Requirements: Experience in Call Centre, Banking or Customer Service (Calls and correspondents) environment will be an advantage. Possess a positive mind-set and passion to deliver quality customer service. Good analytical, organizational, and documentation skills. Possess excellent phone etiquette, comprehension, communication, and interpersonal skills. Proficient in Microsoft Excel, Word and PowerPoint. Experience in SAP System is a plus Please forward your resume in *MS Words Format* to Mr Lex Ong Shee Hean (R1106602) : lex@strategysolutions.com.sg (NOTE: The following information should be included in the resume. Thank you) Date of Availability Detailed Job Scope Reason for Leaving for All Employments Salary Expectation Shortlisted candidates will be notified for an interview. MOM License: 09C3018