Customer Relation Officer

STRIP – Singapore’s first dedicated hair removal studio to specialise in waxing and AFT hair removal services (most notably the Brazilian and Boyzilian), as well as our specially formulated waxes and pre- and post-waxing care products. Job Responsibilities: • Provide a friendly and hospitable welcome to customers. • Handle calls and enquiries in a professional, courteous and polite manner. • Handle all customers’ requests in a timely and efficient manner. • Attend to customers’ enquiries or appointment bookings through phone calls, WhatsApp or face to face interactions. • Assist with booking, changing and cancellation of appointments • Engage new customers and provide excellent customer service to drive retention and sales. • Promote products, services and packages to boost sales opportunities. • Deliver product knowledge to customers through effective communication to increase consumers’ understanding and product sales. • Manage and maintain the salon’s tidiness and cleanliness. • Other ad-hoc duties where necessary. Job Requirements: • Passion for beauty services • Committed to deliver high standards of customer service • Strong interpersonal and communication skills • Able to operate basic computer applications Team Benefits: 5 days work week, retail hours Completion Bonus Referal Program Career Progression Pick up a new skillset F&B and Beauty perks and discounts available Sales commission and Incentives Candidates with no prior experience are welcomed, training will be provided.